Accessibility at Cisco

Cisco's Purpose is to Power an Inclusive Future for All. We are dedicated to making Cisco a leader in inclusive experiences, and a critical part of that is accessibility. Cisco aims to provide an inclusive experience for all by developing accessible products and technologies that empower everyone, regardless of ability. Our commitment allows your organization to effectively serve a diverse range of users. We believe everyone deserves to experience and utilize the full potential of technology. 

Accessibility Statement

Cisco recognizes international standards when assessing and documenting the accessibility of its products, services and websites. Currently, Cisco adopts the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA published by the World Wide Web Consortium (W3C) and the Information and Communication Technology (ICT) Accessibility 508 Standards issued by the U.S. Access Board. In addition to a Cisco-wide Digital Accessibility Policy, the following objectives for company business processes and activities help ensure that Cisco products and services benefit the disabled community:

  • Increase awareness and understanding of disabilities and accessibility within Cisco through training, campaigns, and events.
  • Provide employees with the technical training needed to design, produce, market, and deliver accessible products, websites, and documentation.
  • Develop and implement policies and guidelines to evaluate accessibility and usability of applicable digital assets.
  • Integrate accessibility best practices into the design process of our products, services, and websites so that accessibility and usability are considered from the outset and maintained throughout development.

Accessibility Feedback

Cisco welcomes your feedback on any accessibility barriers you may have encountered.

Feedback can be general or specific, but providing more details such as the date, the name of the webpage, product, service or application involved, may make it easier for us to understand your concerns.

The person at Cisco responsible for receiving feedback is our Vice President of the Office of Accessibility.

Feedback can be sent by

Anonymous Feedback

Individuals providing feedback may do so anonymously if they prefer via our Telephone number above (1-877-571-1700).

Acknowledgement of Feedback

Cisco will acknowledge receipt of your feedback unless it’s been submitted anonymously.

Confidentiality

Personal information provided in accessibility feedback will remain confidential unless you consent to disclosure.

Alternate Format

Cisco’s feedback process is available in accessible formats upon request; contact Cisco by phone, email or online webform per above.

Accessibility Laws and Regulations

Cisco is committed to complying with all applicable laws in the jurisdictions in which it operates.  Key applicable accessibility laws and regulations include:

  • The 21st Century Communications and Video Accessibility Act (CVAA) in the United States

  • Accessible Canada Act

  • Accessibility for Ontarians with Disabilities Act, 2005 and its implementing regulation, Ontario Reg. 191/11: Integrated Accessibility Standards (IAS). To support this regulation:

    • Cisco has an Ontario accessibility plan and policy and will make available information about this accessibility plan and policy as well its publicly available information in an accessible format on request. Contact Cisco Accessibility.
    • Contact Cisco Accessibility with feedback on how Cisco provides information and access to its products, services, or facilities to persons in Ontario with disabilities. Cisco will respond to your request as soon as possible on receipt.
  • Beyond regulatory requirements that apply directly to manufacturers and service providers, Cisco supplies products and services that help support its customers to meet their own accessibility requirements (including US government procurement under Section 508 of the Rehabilitation Act).

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