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Accelerating the next-generation contact center
Cisco partnered with Gartner Research to create a set of deep insights on five subject areas that contact center practitioners and CX experts can leverage to guide their planning for the year ahead.
Featured contact center solutions
The all-new Webex Contact Center
A next-generation, customizable platform for ultimate flexibility and speed of innovation.
Work-from-home agent solutions
Cisco has a remote-agent solution that fits your business needs and lets agents work remotely.
Four reasons to choose Cisco Contact Center
Portfolio from a trusted brand
Cisco offers a vast portfolio of products, including contact center, calling, meetings, team collaboration, and devices.
Flexible cloud migration
Cisco Collaboration Flex Plan offers on-premises, cloud, and mix options with common UX and provisioning that let you migrate at your own pace.
Unified open platform
Our open, flexible cloud architecture allows customization and application integrations, as well as seamless management and user experiences.
Intelligent journeys
Cisco Contact Center solutions provide AI-powered cognitive agent and customer experiences, and an in-depth view of your customer's journey.
Customer success stories
Cisco helps switch the city's 311 Call and Resolution helpline to home offices in 48 hours amid the pandemic.
Vivint Solar adopts the full Cisco Webex collaboration suite to provide unified communications to their agents.
See firsthand why PUMA chose Webex Experience Management to create better employee and customer experiences.
What is on the minds of contact center leaders?
Cisco interviewed 700 contact center executives from seven countries and over 10 industries on their challenges and successes in running a contact center. See what they had to say.
62%
62% plan to implement a cloud contact center within the next 18 months
53%
53% of contact centers report into a Customer Experience Executive
70%
70% experience a reduction in call volumes when chatbots are deployed
Artificial intelligence in the contact center
A cognitive contact center has intelligence woven throughout the agent and customer experience. Cisco is using AI, ML, NLU, and powerful data analytics to transform those experiences from the inside out.
Infographic
See how AI can boost productivity in the contact center.
e-book
Discover how a cognitive contact center helps transform customer experiences.
Analysts give their take on how AI is transforming contact center solutions.
Blog
Read how Cisco's latest innovations in AI improve contact center performance.
Infographic
See a customer service journey in action through the contact center.
Cisco Contact Center solutions
Cloud Contact Center
This global, scalable, cloud contact center works for small-to-large contact centers.
On-premises contact center
Cisco offers solutions for small, midsize, and large contact centers.
Cloud applications
Cisco offers additional applications for your on-premises or cloud contact center.
Practical path to cloud
Cisco helps on-premises customers transition to a cloud contact center at the pace that is right for them. Cisco has added cloud applications your agents can use whether you are in the cloud or on-premises.
Cisco Flex Plan for Contact Center
Buy a mix of on-premises, hosted, and cloud contact center solutions in a user-based subscription, pay-as-you-grow model.
On-premises cloud applications
Enjoy the benefits of modern cloud services while keeping your valuable on-premises contact center deployment.
What's new
Accelerate your results
Improve your ROI with contact center experts who can take your solution to the next level.
For partners
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View partner enablement activities for Webex Contact Center.